Phone: 305-233-8433, FAX: 888-805-8850
Innovative Lab Supply, 12395 SW 130th St., Suite 101 Miami , FL 33186- USA
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Cells / Cuvettes
Spectrophotometry Cuvettes
Fluorometry Cuvettes
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Hollow Cathode Lamps (HCL)
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Returns Policy

USA Orders

Merchandise received with visible damage of exterior packaging should be inspected in the presence of the carrier and/or delivery should be refused.

All returns of non-refused merchandise regardless of motive require prior authorization by submitting a Return Authorization Form.

Returns due to errors on our part will be processed at no charge, and will either be replaced by the correct merchandise or (upon customer request), a reimbursement will be issued. INLAB will cover return and replacement freight costs.

Returns due to visible damages in shipment (if delivery is not refused) will be processed at no charge, and will either be replaced by the correct merchandise or (upon request), reimbursed provided merchandise was signed-for as “Received Damaged” and copies of documentation are provided so we may process a claim with the carrier. INLAB will cover return and replacement freight costs and will charge the carrier.

Merchandise received with hidden transit damages must be reported to INLAB within 5 days of delivery. Provided customer furnishes the necessary documentation and proof of damage to enable INLAB to process a claim against the carrier, replacements of the damaged items will be shipped at no charge. Customer will retain damaged merchandise for inspection by carrier until either requested to return it to INLAB or until advised to dispose of it by INLAB.

Returns due to defects in merchandise covered by warranty will be processed at no charge and will be replaced by the correct merchandise or (upon customer request), reimbursed. Refer to WARRANTY section for details. INLAB will cover return and replacement freight costs.

Returns for reasons other than damage, warranty covered defects or order processing errors are subject to a 25% restocking fee.

International Orders

International orders are sold FOB Miami , Florida , USA . Customer is solely responsible for all outbound and return freight costs.

Merchandise received with obvious visible damage of exterior packaging should be inspected in the presence of the carrier. Customer is solely responsible for placing a claim against the carrier or against any applicable insurance.

All returns require prior authorization by submitting a Return Authorization Form.

Returns due to errors on our part will be processed at no charge, and will either be replaced by the correct merchandise or (upon customer request), a reimbursement will be issued. Customer is responsible for the return freight costs to Miami and for replacement freight costs of the replacement order.

Returns due to defects in merchandise covered by warranty will be processed at no charge and will be replaced by the correct merchandise or (upon customer request), reimbursed. Refer to WARRANTY section for details. Customer is responsible for the return freight costs to Miami and for replacement freight costs of the replacement order.

Returns for reasons other than damage, warranty covered defects or order processing errors are subject to a 25% restocking fee.

 


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